Privacy Policy myr33 —
Protection of Your Personal Data

01 Introduction

Myr33 ("we", "Platform") cares about your privacy. This Privacy Policy explains our practices for managing the personal information you share with us when registering, using our services, or interacting with the myr33 platform in any way.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We are committed to ensuring that all information you provide is handled with full responsibility, transparency, and uncompromising security.

This Privacy Policy applies to all registered members, website visitors, and any individual who interacts with the myr33 platform through our website, mobile app, or other official communication channels.

02 Types of Data We Collect

To provide you with a secure, efficient, and personalised service, myr33 collects several categories of personal information. Below are full details of the data we collect:

Data Categories	Example Information	Requirements
Personal Identity	Full name, date of birth, identification card number	Mandatory (KYC)
Contact Information	Email address, phone number, residential address	Mandatory
Financial Data	Payment methods, transaction records, deposit/withdrawal history	Mandatory
Usage Data	Game history, wagering activity, session duration	Automatic
Technical Data	IP address, device type, web browser, operating system	Automatic
Communication Data	Customer support conversation records, emails, and feedback	When applicable

03 How We Collect Data

3.1 Information You Provide Directly

Most of the data we collect comes directly from you as you interact with the myr33 platform. This includes information you provide during the account registration process, KYC identity verification, withdrawal requests, and communications with our support team.

3.2 Automatically Collected Data

When you use the myr33 platform — whether via the website or mobile app — our systems automatically record certain technical information. This includes your IP address, device type, web browser, operating system, pages visited, and the duration of each session. This data is used solely for security purposes, technical troubleshooting, and improving the user experience.

3.3 Data from Third Parties

In certain circumstances, myr33 may receive information about you from trusted third parties — such as identity verification service providers and financial institutions — for KYC and fraud prevention purposes. All data received from third parties is subject to this Privacy Policy and handled with the same level of protection.

04 How Your Data Is Used

Myr33 uses your personal data only for lawful and stated purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for which your data is used are as follows:

• Account Management: Creating, managing, and maintaining your member account, including identity verification and KYC processes.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, and other illegal activities.
• Customer Support: Providing technical support and resolving inquiries or complaints submitted by you.
• Service Communications: Sending important notifications related to your account, changes to terms, and security updates.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to the platform's operations.
• Service Improvements: Analyzing aggregated usage patterns to enhance the overall user experience.
• Marketing (with consent): Sending promotional offers and information about new products, only if you have agreed to receive such communications.

05 Data Sharing with Third Parties

Myr33 does not sell, rent, or transfer your personal data to third parties for their marketing purposes. However, in limited and controlled circumstances, we may share your information with the following parties:

• Service Providers: Companies that help us operate the platform, including cloud infrastructure providers, payment verification services, and game software providers. All such parties are bound by strict confidentiality agreements.
• Statutory Authorities: When required by Malaysian law or a lawful directive from law enforcement authorities.
• KYC & AML Services: Accredited identity verification and anti-money laundering service providers.

06 Data Security

Protecting your personal data is myr33's top priority. We continuously invest in the latest security technologies and procedures to keep your information safe at all times. The security measures we employ include:

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols for all communications between your device and myr33 servers.
• Data at rest is encrypted using AES-256 standards for all sensitive data stored in our databases.
• 24/7 security monitoring by a dedicated cybersecurity team that tracks any suspicious activity in real time.
• Multi-level access controls ensure that only authorized personnel can access members' personal data.
• Regular penetration testing by independent security firms to identify and patch any system vulnerabilities.
• Two-factor authentication (2FA) for all internal access to systems containing member data.

While we take all reasonable precautions, no system can guarantee absolute security. Should a data breach occur that affects your personal information, we will notify you within the timeframe required by applicable law.

07 Cookies & Tracking Technologies

Myr33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can make continuous improvements.
• Functional Cookies: Saving your preferences such as language and display settings to deliver a more personalized experience.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the myr33 platform.

08 Your Privacy Rights

As a myr33 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We respect and facilitate the exercise of each of these rights:

To exercise any of the above rights, please contact our privacy team at [email protected]. We will process your request within 30 business days.

09 Data Retention Period

Myr33 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy, or beyond the period required by Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure to meet financial reporting and AML requirements.
• Transaction Records: Retained for a minimum of 7 years in line with the requirements of the Income Tax Act and applicable financial regulations.
• Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw your consent or close your account.

Once the relevant retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

10 Changes to the Privacy Policy

Myr33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via your registered email or a prominent notification on our platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the most current version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or wish to exercise any of your privacy rights, the myr33 data protection team is ready to assist you. You can reach us via:

• Privacy Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy

We commit to responding to all privacy-related enquiries within 3 business days and resolving formal requests within 30 business days.